Covid limbo work times have been interesting, and odd. We are busier than we have been in months. Eighteen months of pent up demand has been unleashed all at once. Also unleashed—every bad customer’s bad behavior.
This week I had a live chat customer who asked a question that required a little research. I asked if I could email them the answer later in the day.
”I prefer not to give out my email address”.
Um, ok. Bwaaaahaaaa. On my side of the LiveChat interface I can see their IP address, how many times they’ve visited the website, what pages they’ve visited and for how long…and a live map of their location.
But ok, keep that email to yourself.